Pros
Never got to the facility; booking snafu
Cons
Poor organizational structure and high rates
Review Details
Just had my first and last experience with this spa.
Booked an appointment with one of the massage therapists (named the person specifically). They tried to take my credit card to guarantee the appointment. If I were to cancel 24 hrs or less prior they would charge me a fee. I'm not in agreement with this approach, especially for spa work.
Then 15 minutes before my appointment, THEY called me to report the massage therapist was not available for the appointment.
I suggested they pay me a cancellation fee, as they had proposed to charge me for canceling.
Long story short, I didnt even get to the massage part; but rest assured the facility is not run in a zen-like manner.
The individual massage therapists may be a different story, but alas I'll never know since I couldn't even successfully book an appointment.
For anyone like me out there, who is booking a massage to get away from the hectic corporate world, and has zero free time, and about 1 minute for phone transactions, forget about this place. They are still on the old paradigm.
For the rates they are charging I would expect better service.
Conclusion
If I'm going to spend this much money, I want the philosophy of the spa to be in my favor, not in theirs.
There are lots of other spa's out there taking peoples money for a totally non-relaxing experience. There are more than two hundred spa's in San Diego. I think these guys missed the point.
I can light some candles and buy a water fountain as well; what I need is a spa that helps me relax, from initial booking all the way through to completion.
