Versailles Fine Jewelry

Worst service ever experienced in the US - would never go there again. We ended up buying our wedding bands here and this is where the trouble began. They offered us to engrave our names and wedding date inside the ring and regretfully we had to pay for this service in advance. First time in the store the lady promised us engraving would be a font type looking like handwritten but was unable to show us an example. Promising to call us in 2-3 days when the rings should be ready for pick-up nothing happened. After 5 days we got nervous and tried to call the store various times during regular hours but nobody would answer the phone nor do they have a mailbox. The second phone number provided on the receipt was disconnected. After waiting a whole week we went back to the store and were shocked what they had done to our wedding bands: A bold font resembling arial with all letters in caps and although we wanted a brushed finish the rings were polished shiny. We immediately complained and the person who was in the store apologized for her colleague that had obviously “forgotten” to show us the printout with all possible font types in the first place. The printout looked extremely unprofessional being a photocopy of a photocopy of a copy... However, we now “officially” chose the handwriting font and wrote down again how exactly we wanted the engraved rings to look like. Also mentioning that we wanted the date written as “05.05.2012” and definitely not “05-05-2012”. They promised to fix our rings and told us once more they would be ready in 2-3 days and they promised to call. No call again and nobody answering the phone. We returned to the store after a full week but our rings were still not ready. We finally got a call 2 days later and I went once again all the way to fashion valley to pick-up the rings. Once again I was shocked: Now they had a typo in my ring whereas both names were spelled correctly in my fiancés ring. Still the dates had the wrong style. However, brushed