Pros
Owner's son Julien was helpful
Cons
Hostess Nina was rude
Review Details
My wife made reservations online for a party 4 for Wednesday, 1/14/09 at 8:15pm. Wednesday afternoon, Mille Fleurs' hostess called to confirm reservations at 8:30 pm and my wife stated that unfortunately all parties are very ill to attend this evening. In fact, I ended up going to the ER for the stomach flu this afternoon. Hostess then told my wife that if the 8:15pm time slot isn't filled then the credit card will be charged $25 per person on our party of 4. Hostess recommended that at least keep the RSVP to party of 2 to avoid the additional charge in case the tables aren't filled but, if the time slot does get filled, we will get a call stating that the credit card will not be charged.
My wife recommended other friends to attend Mille Fleurs for restaurant week since we are not able to. At 6:15pm, a friend called Mille Fleurs to RSVP party of 2 for Wednesday, 1/14/09 evening for between the times of 8pm -8:30pm. Nina, the hostess answered the phone and stated that there is no opening for that time and that the earliest time is 8:45pm. When my friend informed us that there is no openings until 8:45pm, my wife immediately called Mille Fleurs to ask if our RSVP for 8:15pm been filled thus no charge to the cc. Nina, was talking in circles. First she said,"No, it's not filled" and we will still be charged. My wife then said, "I know for a fact that you told someone that the only earliest RSVP available is 8:45pm., which is it? Is my table filled and you're charging me anyway?" My wife could not get a straight answer from Nina except for her saying, "I know about the situation so, please hold". My wife asked why she was being charged if they were able to fill that time slot? Again, Nina said, it didn't matter if someone called to RSVP that time slot, it's not available because it's still open for your party and you will be charged. Nina then asked if she can put my wife on hold again and although replied: NO. Nina placed her on hold anyway. After 3 min. on hold, My
Conclusion
The point is, Nina was not experienced and not professional in handling this situation. Please establish some training since first impression can leave a lasting experience.
Hope this finds the right ear