| Prosexcellent foodConspoor managementConclusionfine food, but needs a lot of work on customer relations |
| | after receiving the "Happy Hour" menu at the table from the woman seating people and giving our order to the waiter from the "Happy Hour" menu while sitting at the table and holding it our hands...we were charged the regular (huge) prices...when protesting to the manager, his comment was that we couldn't have ordered from that menu because that is only for people sitting at the bar ! Perhaps he should so inform his staff so they can inform the customers. He adamently insisted we pay the full price which we did only because we were trying to get to a theater performance.
He said as we left, "Thanks for being so understanding. Next time you come, be sure to see me and I'll do something nice for you." I hope he is holding his breath. What an example of how not to run a restaurant and improve customer relations. |
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